Return and Refund Policy
Refund & Cancellation Policy
Amazing Seller
At Amazing Seller, we aim to provide quality products and a reliable buying experience. This Refund & Cancellation Policy explains the conditions under which an order may be cancelled, returned or refunded.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
For bulk or B2B orders, cancellation terms may vary depending on the order quantity, product type and order status.
2. Damaged or Defective Products
If a product is received damaged, defective or materially different from the product ordered, the customer should contact Amazing Seller as soon as possible after delivery.
Customers may be asked to provide:
- Order number
- Photographs or video of the product
- Photographs of the packaging
- Description of the issue
- Other information reasonably required to verify the claim
After verification, Amazing Seller may offer an appropriate resolution, which may include replacement, return or refund, subject to product availability and applicable terms.
3. Wrong Product Received
If the customer receives a product different from the product ordered, please contact us promptly with the order details and supporting photographs.
After verification, we will review the issue and provide an appropriate resolution.
4. Products Not Eligible for Return
Certain products may not be eligible for return or refund because of their nature, condition or hygiene requirements.
Products may also become ineligible if they have been:
- Used improperly
- Damaged after delivery
- Modified or repaired without authorization
- Returned without required accessories or packaging
- Damaged due to customer negligence
5. Refund Process
Once a refund is approved, the refund will generally be processed through the original payment method, wherever possible.
The time required for the refund to appear in the customer's bank account or payment account may depend on the payment gateway, bank or financial institution.
6. Return Shipping
Where the return is approved because of a confirmed defect, damage or incorrect product supplied by Amazing Seller, return shipping arrangements may be handled according to the circumstances of the case.
For returns arising from customer-related reasons, applicable shipping or handling charges may be deducted or may be payable by the customer.
7. B2B & Bulk Orders
For B2B, wholesale, bulk or customized orders, return and refund terms may differ from standard retail orders.
Because such orders may involve special pricing, quantities, customized requirements or advance procurement, the applicable cancellation and refund terms may be agreed upon before order confirmation.
8. Refund Exceptions
A refund may not be approved where the issue is caused by misuse, accidental damage, normal wear and tear, unauthorized modification or failure to follow product instructions.
Any refund decision will be based on the specific circumstances of the order and applicable terms.
9. Refund for Failed Transactions
If money has been debited from a customer's account but the order was not successfully created or confirmed, the transaction will be verified.
If the payment is confirmed as received but the order cannot be fulfilled, the applicable amount will be refunded according to the payment and refund process.
10. How to Request a Refund or Return
To request a return or refund, customers should contact Amazing Seller with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return/Refund:
Photographs/Videos, where applicable:
Our team will review the request and communicate the next steps.
11. Policy Updates
Amazing Seller reserves the right to modify or update this Refund & Cancellation Policy when required. The latest version published on our website will apply to future orders.
12. Contact Us
For refund, return or cancellation-related queries, please contact Amazing Seller using the contact details available on our website.
Amazing Seller
Smart Products. Better Value. Stronger Business.